Payment, Returns and Cancellation Policy

Membership Plans & Payment

All membership plans are displayed on the Membership page with their price and validity mentioned clearly. All prices are inclusive of applicable taxes. Payments may be made through the available secure payment options (UPI, cards and net banking).

Cancellation Policy

• You may cancel or switch your membership plan anytime from your account settings.
• Cancellation of a plan stops any further use of that plan's benefits from the date of cancellation.
• If you have already used the benefits of a paid plan (such as viewing contacts or chatting), the plan is considered utilized for that period.

Refund Policy

• Free membership is always free and carries no charge, hence no refund applies.
• A refund may be considered only when a paid plan benefit could not be provided due to an error or fault on our part.
• Requests for refunds/cancellations are reviewed by our support team. Decisions are communicated within 7 working days of the request.
• Refunds, where approved, are processed back to the original payment method within 5-10 working days.
• No refund is provided once the plan benefits have been fully utilized.

How to Raise a Request

For any cancellation or refund request, please contact our support team via the Contact Us page, email support@kayasthashaadi.in, or call +91 98765 43210 on working days. Please keep your profile ID and payment reference handy.

Policy Updates

This policy may be updated from time to time. The latest version will always be available on this page.

Last updated: September 2026